Metacare Pvt Ltd

Last Updated: 08th March 2026

Metacare Pvt Ltd ("Metacare", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Metacare mobile application ("App") and website www.metacare.lk.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• National ID or identification documents
• Profile photo

Service Information

• Booking details
• Service requirements
• Caregiver qualifications and documents

Location Information

• Real-time GPS location for caregiver matching and tracking

Technical Information

• Device information
• IP address
• App usage data
• Browser type

2. How We Use Your Information

We use collected information to:

• Provide and manage caregiving services
• Match clients with caregivers
• Enable communication between users
• Process bookings and payments
• Improve our services and platform performance
• Provide customer support
• Prevent fraud and ensure safety

3. Location Data

Metacare may collect GPS location data to help clients find nearby caregivers, track caregiver arrival, and improve safety during services. Location data is only used while the app is active or during service bookings.

4. Sharing of Information

We may share information with:

• Caregivers and clients to facilitate services
• Payment gateway partners for secure transactions
• Verification partners for identity checks
• Law enforcement if required by Sri Lankan law

We do not sell personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security of your information.

6. Data Retention

We retain your information as long as your account is active or as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

7. User Rights

You may:

• Access your personal information
• Update or correct your data
• Request deletion of your account
• Withdraw consent for certain data processing

To make such requests, please contact us.

8. Third-Party Services

Our platform may use third-party services such as payment gateways, analytics tools, or verification providers. These services may have their own privacy policies.

9. Children's Privacy

Metacare services are intended only for users aged 18 and above. We do not knowingly collect personal information from minors.

10. Changes to this Policy

Metacare may update this Privacy Policy from time to time. The updated version will be posted on our website with the updated date.

11. Contact Information

Metacare Pvt Ltd
Level-35, West Tower,
World Trade Center,
Echelon Square, Colombo-01

Email: team@metacare.lk
Phone: 0741261621
Website: www.metacare.lk